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CASE STUDIES

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The Company

Tanner Bishop is an independent law firm focused exclusively on litigation, trials and appeals. They give clients the depth, rigor and reach of a larger firm, but with the innovation, creativity and cost-effectiveness that can only be found in a focused practice. From their North Florida offices, they serve national, regional and local clients.

The Challenge

Initially, the firm was working with a provider that was using out of date tools to maintain their systems and having them work with dated equipment that was insufficient to meet there demands. Tanner Bishop also had no ability to work remotely creating the need to be tied to the main office to get any work accomplished.

Additionally the need to have an office in Tallahassee and be able to access the full resources of the main office and staff was out of the picture with the current provided services.

The Solution

MainStreet ICS moved the firm to full managed services model, while migrating the current system to an ICS Private Cloud Server.  MainStreet ICS also integrated all of the firm’s offices into one IT architecture, thus decreasing costs.  Moving to managed services, Bishop says, “saved us a huge amount of time.”  It eliminated the need to have our people stop what they were working on all the time to assist the IT company with the problem solving.  MainStreet responds so quickly and solves every issue with so we don’t have to.  We are free to focus on our clients.”

"Opening our office in Tallahassee would have been unthinkable without MainStreet."

The Return

When Hurricane Irma hit Jacksonville we never missed a beat. MainStreet allowed us to continue to provide service to our customers whether we were working from home when our office building was closed due to flooding or from where ever one of our staff had to evacuate to.

"The entire staff at MainStreet ICS has been great at answering our questions and going above and beyond to help us do our jobs. I don’t know how we got it done before they came to our rescue.”

MainStreet is like having an IT department down the hall.  They are really great communicating answers to our IT needs in a way that a non-technical person can understand."

Thomas Bishop
Partner
Tanner & Bishop, P.A.

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